The front door to your clinic. Answering in seconds, at any hour.
A widget on your own website. It answers the enquiry, educates the patient, and hands your desk someone who is ready to book. Nothing in your stack changes to start.
Front Door
Reception
Reception faces every patient and brings in the right help.
From first enquiry to follow-up, Medicly.ai helps fertility clinics respond with more consistency, clarity, and continuity.
A form that submits into silence.
Most clinic websites end the conversation exactly where the patient's questions begin.
Today
Submitted at 9pm Saturday. Answered Monday, if at all.
Slow, and many are lostWith Reception
Answered in seconds. Booked or held warm.
Nothing waits until MondayOne enquiry, worked end to end
Three replies sent. One held for a human.
Website enquiry, 9:42pm Saturday
- Name
- Maya R.
- Concern
- Irregular cycles, trying for over a year
- Rebate
- Eligible, no referral yet
- Consent
- Given
Answered the question
Sent automaticallyYes, initial consults are bulk billed with a valid Medicare card and a GP referral. Without a referral, the standard fee applies and a partial rebate may still be available.
Explained what comes next
Sent automaticallyGiven irregular cycles for over a year, the first visit is usually a specialist consult with a small set of baseline tests. Consult from $X, with rebates where eligible.
Offered a booking
Sent automaticallyThere are two openings this week that fit. Would you like Wednesday 6pm or Friday 10am? Both are with a specialist and can be moved once if needed.
Held for review
Drafted, awaiting review[A question about medication. Held for the front desk to review and send.]
Anything clinical is drafted and waits for a person. It is never sent automatically.
Three of four replies handled while the desk was closed. The fourth waited for someone who should answer it.
It knows when to wait for you.
Reception reads every enquiry and judges how certain it is about the reply. Certain routes to send. Unsure or clinical routes to draft and wait.
Reads the enquiry
Judges its own certainty about the reply
Confident, sends
Unsure or clinical, drafts and waits
Your desk sets the line
You decide which topics send automatically and which always wait for a person. Set it by topic, change it whenever you like.
The clinical line never moves
Whatever the threshold, anything clinical routes to a human. That guardrail is not configurable.
It starts the conversation already knowing something.
A generic chatbot answers when asked. Reception knows what page the patient is on, what brought them there, and where they are.
Page context awareness
Reception knows whether the patient is on an IVF page, an egg-freezing page, or a male-fertility page, and opens the conversation aligned with that intent.
Referral source awareness
Reception understands whether the patient arrived from a Google ad, a Meta campaign, or organic search, and adapts tone, offer, and next-step accordingly.
Geographic awareness
Reception detects patient location and adapts to language, local regulatory context, and clinic-specific service availability.
Proactive prompting
Reception does not wait for a click. Based on scroll depth, time on page, and exit intent, it surfaces the right question at the right moment, without being intrusive.
Reception brings in the right help
Behind Reception sits a set of roles, each with a defined job and a clear point where it hands to a person.
Front Door
Reception
The face of the clinic online. Handles every first-touch enquiry across chat and WhatsApp, then routes to the right specialist with full context preserved.
Like a 24/7 digital receptionist who never loses context.
Where Reception lives
Page-aware, referral-aware, and location-aware, so the conversation starts smarter than a generic chatbot.
Guide
Understands what the patient is looking for, answers general questions about treatments and the clinic, and either books a visit or connects them to the clinic team.
Like a knowledgeable first point of contact.Scheduler
Books visits and tests, sends prep, runs readiness checks, and passes cases your desk asked to see.
Like an appointment coordinator.Chat now. Voice next. The phone after that.
One shared intelligence behind all three. Same policies, same boundary, same answers, however a patient reaches you.
Chat on the web
NowVoice
NextPhone
Later20+ languages
English, हिन्दी, தமிழ், മലയാളം, తెలుగు, ಕನ್ನಡ, العربية, Français and more.
Photos, PDFs and reports
Patients can share test results, scans, and prescriptions directly in chat.
Voice and calls
Coming SoonVoice notes and call support.
Anything clinical still routes to a person, on voice exactly as on chat.
Who steps in, and when
Reception is there at every stage. Your people are there for the parts that need them.
Stage 1: Discovery
Patient Goal
"I'm trying to understand whether this clinic or service is relevant for me."
AI Agents Involved
What AI Handles
Answers initial questions, explains services, clarifies departments, and helps the patient orient themselves.
Where Humans Step In
Staff step in when the query is unusual, sensitive, or clinically nuanced.
Built to hand over cleanly
Your people stay where empathy, complexity, judgement, and exceptions matter. Reception makes sure they arrive with the full context.
Clinical nuance
When the patient's situation requires professional judgement, Medicly prepares and routes, and a person decides.
Emotional sensitivity
When reassurance, distress management, or sensitive counselling is required, human teams take over.
Complex financial or case-specific questions
AI can explain standard pathways, but exceptions and tailored handling still belong with staff.
Escalations and unusual scenarios
When a conversation falls outside defined boundaries, the case should move to the right human team with context.
High-trust moments
Some moments in the patient journey belong to a person. Reception hands those over with everything said so far.
Your people become more available for the moments that matter most.
Medicly routes. Your clinicians decide.
Two outcomes only on the patient path: schedule, or connect to a human.
Never diagnoses
Never grades urgency
Never issues a referral
It records and organises. It hands your clinician a structured summary of the patient's own words. It is not a medical device.
See Reception on your own site
A walkthrough on your own clinic website, with your own enquiries.
Continue exploring